Refund policy

Last updated: 23 September 2026

This is a short version. For the full returns and refunds policy, email info@printfast.co.za with the subject "Full policy request" and we will send you a copy.

Branded and custom goods

Goods printed, branded or made to your specification carry your artwork and cannot be resold, so they cannot be returned or refunded because you changed your mind. This is why nothing goes into production until you approve a proof.

If something is wrong

Tell us within days of delivery or collection, with your order number and photographs, if an item is faulty, damaged, short delivered, the wrong item, or does not match the proof you approved. We will remake, replace, send the balance or refund, as fits the problem. You do not pay for a remake when the fault is ours.

Not faults: small colour differences between screens, inks and materials; natural variation in garments and materials; and quality or errors in artwork, spelling or sizes that were on the proof you approved.

Plain, unbranded stock

If you are an individual who bought unbranded goods online, you may cancel and return them within 2 days of receiving them, unused and in their original packaging. We refund the price paid; the cost of returning the goods is yours. Business buyers may return unbranded stock only by prior arrangement, and a handling fee apply.

Manufacturer defects

Many products are made or supplied by third parties. Where a defect falls under a manufacturer's or supplier's warranty, we handle the claim with that supplier for you. The warranty terms are the supplier's.

Refunds

Approved refunds go back to the original payment method, usually within 15 working days of approval.

Nothing in this policy limits any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act or the Protection of Personal Information Act.