Frequently asked questions
Short answers. Real ones.
Ordering, pricing, artwork, delivery and returns. If your question is not here, WhatsApp us on 070 393 3504.
Ordering
What is the minimum order?
It depends on the item: printing from one, DTF from one garment, most supplier stock from 10 to 25 units. Every product page shows its own minimum.
How do I order?
Choose the item and quantity, pick your branding, upload artwork, and check out. Bigger or mixed jobs go through the quote form instead.
Can I see the item before I commit?
Yes. A sample is charged as a service line and credited against the order when it goes ahead.
Can I order without branding?
Yes, plain stock is fine. Leave the branding step empty and the branding and setup lines disappear.
Pricing and VAT
Do prices include VAT?
Yes, every price on the site includes VAT at 15%.
Why is setup charged separately?
Because it is charged once, not per unit. Showing it separately is what lets you see the real cost of a second position or a bigger run.
Do I pay setup again on a reorder?
No, as long as the logo, position and method are unchanged and the file is still on record.
What payment methods do you take?
Card and instant EFT at checkout, and invoice terms for approved accounts.
Is delivery included?
No, it is worked out at checkout by weight and destination. Collection in Cape Town or Durban is free.
Artwork and proofs
What artwork do you need?
Vector (PDF, AI, EPS, SVG) is best. A 300 dpi PNG works for many jobs. See the artwork guidelines for the detail.
How many proof revisions do I get?
Two, at no charge. After that, further revisions are charged as design time.
How long does a proof take?
Usually within one working day of the order, and faster on express jobs.
Can you fix bad artwork?
Usually. A redraw is charged as design time and the vector file is yours afterwards.
Delivery, collection and returns
How long does delivery take?
Production first, then 1 to 3 working days by courier to most South African cities, longer to outlying areas.
Can I collect?
Yes, free, from Cape Town or Durban. Choose collection at checkout.
Do you deliver to more than one address?
Yes. Split deliveries are quoted per address.
Can I return branded goods?
Custom branded goods cannot be returned because they are no longer wanted. If the job is faulty or does not match the approved proof, tell us within 7 days with photographs and we remake it.
Not sure which way to brand it?
Send us the item and the logo and we will tell you what works, what it costs and how fast it can be done. WhatsApp 070 393 3504.